Privacy Policy

About this Policy:

This Privacy Policy provides insight into what sort of personal information we obtain when you utilize our services, how we gather it, and what we perform with it, as well as some of the precautions for safety of that information We expect this will lend a hand to you to make an prudent decision about sharing personal information with us. We have appointed a Data Security Officer to guarantee that any personal information you make available to us will only be obtained, apply and shared in accordance with this Privacy Policy. If you have any queries or doubts, please contact us.

This Privacy Policy may be restructured from time to time. You are responsible for reviewing this Privacy Policy occasionally and informing yourself of any changes to this Privacy Policy.

What is the Adventure Delight?

Adventure Delight is a travel company based in Delhi founded by two passionate solo lady travelers who had travelled length and breath of India through public transport. One of them was working as Supply Chain Manager in transnational company and other was Chief Executive Officer of Multinational Company.

On one of the visit to Spiti Valley they met each other and while sipping tea in a very friendly Home stay started discussion on the destinations already visited and their experiences at those places. During the course of discussion under the stars on that beautiful surroundings and clear sky the Idea of travel agency took shape.

On returning to Delhi from Spiti trip both of them resigned from their cushy jobs and after many sessions of discussions two months after Adventure Delight was born.

Both of them was on same page that the best way to travel in India is through public transport as you can interact with local people to get enlightened regarding their customs, culture and their way of life and also you get first hand information in respect of eateries, sight seeing places and shopping without any strings attached.

Being solo female travelers they knew the difficulties faced by the ladies while travelling in India. Upmost care has been taken while crating our itineraries and places to stay for security of our travelers. Each and every experience listed on Adventure Delight is personally undertaken by these two ladies named Mrs. Isha Gaba and Mrs Nidhi Kapoor.

We have around 40 vendors across India for ground support whether it is Andaman, Kerala, Spiti, Pangi, Rajastahan or Ladakh we have ground handling agencies in place to face any kind of situation.

We pay back certain percentage of profit we earn for the welfare of the local population of the places we visit. That is the main reason where ever possible we strive to provide accommodation in Home Stays to provide you the first hand experience of local culture and augment the finances of the local population.

The kind of Information we collect about you:

Making an Enquiry or Booking a Trip:

We will obtain information from you when you send us an enquiry or reserve a experience with Adventure Delight. We may collect the following personal information depending on your interaction with us and what products and services you use:-

Your full name, date of birth, gender, title, postal address, phone number, email address, next of kin, dietary requirements, height and weight, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application, visa page scan.
Any additional information you provide during the booking process to check if a trip is right for you. For example, if you have any pre-existing medical conditions, have a disability, medication that requires refrigeration etc.

We may also keep records of the products and services you have enquired about or purchased from us, as well as collect information relevant to your booking such as flights and accommodation details you have not booked through Adventure Delight.

Financial Information

To make a payment via credit card you can use the secure online booking engine. Your payment card details are not recorded, stored or retained by Adventure Delight in any way and therefore we ask that you do not email your payment card details. If Adventure Delight needs to process your refund, your bank details may be collected, which are recorded and stored.

Photo and Video

When you are undertaking any experience with Adventure Delight a photo or video may be taken by the Adventure Delight tour Manager or an employee, a professional photographer or another passenger. We ask that any photos or video was taken, by Adventure Delight personnel or otherwise, are done so with consent and value to the individual. If you do not want to be included in photos or video, please let your tour Manager or the photographer is informed accordingly..

Marketing and Other Interactions

When you subscribe to the newsletter, we will collect your full name, country and email address
Via our preference centre, we will collect your phone number, date of birth, postcode/zip code, residential state and your travel preferences
If you request a brochure, we will collect your full name and postal address

Research

We may contact you to seek your interest in taking part in research projects, surveys and interviews. This may include contacting you with a post-booking or post-trip feedback survey and asking to provide a score and comment on your experience.

As part of this contract, we may collect your full name, email address, booking number and departure code. You will be asked to provide a score and comment on your trip experience. This information will be linked to any comments you make about your trip

Where you have provided the relevant details, we may also contact you in response to your feedback to discuss your comments

Career Application

If you apply for a job with us, we will collect your CV and supporting documents. We will also request you fill in a form and will ask for your personal information such as your full name, contact details, home address, date of birth, sex, ethnicity and accessibility requirements.

Reason Behind collection of your information:

Under data protection laws, for Adventure Delight to obtain, store, apply and distribute your information we must have a valid reason and legal basis to do so. The lawful basis may differ depending on your interaction with us and what information we collect, and will fall under:

Legal Interest – Lawful interest means your information has a purpose and is essential in order to deliver a product or service and does not supersede your rights and freedoms as an individual. For example; we collect your email address for the purpose of communicating with you. It’s essential to correspond regarding the product or service you’re requesting or booking, and for Adventure Delight to provide you with applicable information.

Legal Obligations – in certain circumstances we will need to use your information to comply with our legal obligations, for example, to comply with local laws in the country you are visiting, etc.

Vital Interest – we will collect your travel insurance information under the legal basis of critical interest, as it could be essential to you and your health that we contact your insurance provider in case of an emergency.

Agreement – fulfilling a contract you may have entered into with us, such as completing a travel reservation as part of your planned itinerary.

Sanction – we will obtain your explicit consent when collecting sensitive information (for example, medical information) and when required by spam laws before sending you marketing materials. You can revoke your sanction or object to our marketing at any time.

Making an Enquiry or Booking a Trip:

We use your information to organize and present you with the products and services you have requested and booked. This includes booking any flights, transportation, accommodation and activities. The following will provide more insight into these purposes:

Your personal information will be used by our group leaders to identify you and ensure your safety during the trip.
Depending on your destination and services being booked for you, we may be required by the vendor to provide certain types of personal information in order to secure the booking. We may also be legally required by local laws and governments to provide travel documentation such as passport details or a passport scan.
Your contact details will be collected in order to manage our relationship with you, including updates about your booking, providing relevant information and any applicable tickets, handling feedback and complaints, and to contact you in the event of an emergency.
Providing relevant information, which may include sensitive information, to insurance providers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in case of emergency.
Where allowed, your medical information may be shared with any relevant personnel to ensure that we understand any specific needs you may have, before and during your trip. Any pre-existing medical conditions could impact your enjoyment of the trip, and by informing us of any conditions, issues or limitations, we can ensure that Adventure Delight is better prepared to aid if required..

Photography and Videography:

Clicking a photo or shooting a video is something many people like to do, especially as a way to capture exceptional moments. This is likely to be the reason why you may be included in visual media taken on your trip. On occasion, visual media captured by Adventure Delight group mangers and employees are so good our Studio team may wish to use them in our brochures or on our website for promotional purposes. There may also be a professional photographer scheduled on your trip for the purpose of taking promotional images. In these cases, a consent and waiver form will be provided to you.

Marketing and Other Interactions:

Adventure Delight may use your information for marketing purposes including:

To identify and tell you about Adventure Delight products and services we think you may be interested in
To offer you deals on partner products and services
To tell you about trip deals, discounts and promotions
To register you for Insiders, our email communication for customers who have travelled with us at least once, which will tell you about discounts, competitions and new trips

Research:

We conduct research and analyze your information, including feedback and comments, to help us improve our products and services and to enhance your customer experience, including customizing online content, and to improve your booking and website experience. We also look for trends and future destinations and itinerary opportunities.

We may use your de-identified data for internal reporting (i.e. if a partnership was successful), creating new marketing strategies and to identify trends.

We may contact you to seek your interest in taking part in research projects, surveys and interviews. These interactions are designed to help us gain insight and understand certain things such as how to improve the services we provide, help us to understand our customers’ needs and expectations, what media they consume, what their apprehensions are, why do they travel, etc. Your information and details from our research activities may be stored or kept on file for future reference if relevant and will be de-identified where possible.

Career Applicants:

Information collected from career applicants will be used to process your application, decide if you are right for the role you are applying for and for us to communicate with you. We will also use your de-identified information to analyze and understand who is applying for our jobs, understand where obstacle might exist and to improve our job offerings and recruitment processes in future.

If you are successful in your application, the details you have provided to us will be transferred through to our Human Resources system to begin building your employee profile.

Collection of information:

Your information may come to us in a variety of different ways. You may provide information directly to us when communicating via email, phone, letter, web chat or in person. You may also provide us with your information by filling in an online or printed form, leaving feedback, completing a survey.

Your information may also be provided to us by an external partner or third party; for example, a travel agent, insurance provider or a friend/family member who is booking on your behalf.

If you are providing us with the personal information of another person, you must ensure that those you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

Sharing your information:

Making an Enquiry or Booking a Trip:

In order to handle your enquiry, deliver your product or service request or handle your booking, we may share your personal information with the following:

Inside the Adventure Delight (including group leaders)
Related overseas entities (i.e. Destination Management Companies)
Partners (i.e. Travel agencies, etc.)
Travel providers (i.e. Airlines, tour companies, etc.)
Third party operators (i.e. local operators, couriers, mailing houses, payment processors, etc.)
Suppliers and Service providers (i.e. hotels, transfer drivers, etc.)
Government authorities (i.e. legally to accommodation etc.)

Please be assured only the relevant people will be provided with access to this information.

Any information shared with travel providers is done so via secure channels and the travel provider is responsible for any information they hold in their system.

Support Services

We share your personal information with third parties that help us operate, provide, improve, integrate, customize, support and market our products and services. This includes the following:

Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, support and troubleshooting for quality assurance purposes, payment processing, analysis and other services for us, which may require them to access or use information about you.
Marketers: We work with a global network of partners who help us market and promote our products (for example, by providing consulting and sales services), who send marketing material for us, generate leads and resell our services.
Research: We use third parties to assist us with research and analytics, including surveys, interviews and other data gathering. We may share your information with these partners in connection with their services.

With your Sanction:

We share information about you with third parties when you give us sanction to do so. For example, we frequently upload personal reviews of satisfied travelers on our public websites. With your concurrence, we may post your name alongside the review.

Intercompany distribution

Your information may be shared within the Adventure Delight and our concerned entites as part of our global operations and to identify and market other products or services you may be interested in. This includes sharing your post-trip experience feedback, which is linked to your name and booking details, with our in-house divisions and entities.

Please refer to www.adventuredelight.comfor further details about our various trips and offers.

We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the services if a transaction takes place, as well as any choices you may have regarding your information.

Other sharing

We may share your information with an enforcement body (i.e. police) where disclosure is authorized or required by law, or with insurance providers or medical personnel. This may be for identification of fraud or error, for regulatory reporting and compliance, or if we believe the disclosure is necessary to lessen or prevent a threat to life, health or safety.

Selling Information:

We can assure you that we will never sell your personal information.

Transferring your Data:

As discussed above, it is necessary for us to share your information with our entities, partners and third parties, many of which are located overseas. When we transfer your information overseas, we require that appropriate privacy, confidentiality and security measures are in place, and that we comply with those data protection and privacy laws which apply to us.

Your rights:

We want you to feel reassured that you have control of the information you provide to us. Depending on relevant data protection laws, there are certain rights you have over your personal information including:

You can ask us to update any wrong, imperfect or outdated information we hold about you
You can ask us to provide you with a copy of the information we hold on you, or that we transfer that information to another service provider
You may request that we stop processing or using your information
You may request that we delete any / all information we hold about you
You may withdraw sanction that you have supplied to us

Where ever possible we will act in accordance with with your request, however, there may be instances where we cannot discharge your request, or there will be consequences if we were to execute your request. We will always communicate with you about any resulting consequences before going forward, or give you reasons in writing for any refusal.

If you are subscribed to any promotional marketing newsletters, you have the choice to unsubscribe from these communications by scrolling to the bottom of the e-mail and clicking the ‘unsubscribe’ link.

You are also entitled to, at any time:

Pull out authorization to our use of your information for marketing purposes
Object to the processing of your personal data, especially where we collect your personal data for claimed lawful interest
Request your personal information be transferred to yourself or a third party without impediment in a commonly used format.

You may also wish to make a complaint about the way we have handled your personal information or other interference with your privacy rights.

Adventure Delight Information Safety Officer:

Adventure Delight has appointed a dedicated Data Safety Officer as well as Regional Privacy Officer. If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, we would like to hear from you. We treat privacy matters seriously and will endeavor to rectify the matter.

If you would like to exercise your rights, as listed above, you can also do this by contacting the privacy team via the below form.

Submit an enquiry

One of our Privacy Officers will contact you within a reasonable time frame after receiving your enquiry or request to verify who you are in order to locate any accounts or bookings you may have with us or ask any follow up questions to better understand your enquiry.

We will inform you whether we will conduct an investigation and the estimated completion date for the investigation process. After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are unsatisfied by our final response, you may escalate your complaint to the relevant regulatory body.

Preservation:

We will only retain your personal information for as long as necessary to accomplish the rationale we collected it for, including for the reason of satisfying any legal, accounting, or reporting requirements.

To conclude the suitable retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can realize those purposes through other means, and the applicable law full requirements.

Cookies & Website Usage:

What Are Cookies?

When you visit our websites, we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites. This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org/

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies either by changing your internet browser settings or when provided with the option to do so by us. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

What Information Do We Collect?

We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.

This information may include:

Your IP address (a unique identifier allocated to your computer for your connection to the internet)
Your computer device details (PC, tablet, smartphone, watch, make and model, etc.)
The make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using
Your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc.)
Your time-zone
Your browser plug-ins
Any webpage you came from, identified as the referrer web page address by your web browser
Cookies
Page response times
Download error
Pages and parts of pages you visit
The usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.
Services and products you viewed
Length of visit to website and pages
Page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs)

This will normally be collected and used namelessly, and aggregated for analysis, with your name and any characteristics identifying you remaining unspecified, but our privacy policy will apply, and it will be treated as your personal information, if this information is in any way linked to you personally.

The only time your information will be identifiable will be if you experience an error and we contact you to resolve the issue.

This information may also include:

Data inputted into forms and fields
Registrations for any accounts
Forum
Feedback mechanism
Social functionality
Newsletters or other features of our site
Usernames and passwords
Log-in / out history, and settings
Actions are taken within any account or other registration, including view, update and changes to settings
Posts to any forum, feedback, review or other social functionality on our website.

Why Do We Use Cookies and Collect Your Information?

Buying our products online:

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process. We use cookies to keep track of your searches and preferences.

Your recent searches and shortlisted holidays are recorded using cookies. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

Improving your experience:

We use cookies and software programs to record, measure and analyze how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.

We can find out how you move around our website, so we can investigate any errors stopping you from being able to do what you want. The data we collect from cookies is important for us to improve your experience.

3.Tailoring and making our marketing relevant:

Cookies allow us to provide you with information, products and services that we think you’ll find interesting. We can personalize and show you relevant offers and promotions on our own websites and through our advertising networks by matching you with any existing profiles.

Types of cookies we use:

Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites. When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyze the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal information of visitors to our website. We will not associate any data gathered via the use of cookies with any personal information from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Refusing cookies:

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.