About this Policy:
What is the Adventure Delight?
Adventure Delight is a travel company based in Delhi founded by two passionate solo lady travelers who had travelled length and breath of India through public transport. One of them was working as Supply Chain Manager in transnational company and other was Chief Executive Officer of Multinational Company.
On one of the visit to Spiti Valley they met each other and while sipping tea in a very friendly Home stay started discussion on the destinations already visited and their experiences at those places. During the course of discussion under the stars on that beautiful surroundings and clear sky the Idea of travel agency took shape.
On returning to Delhi from Spiti trip both of them resigned from their cushy jobs and after many sessions of discussions two months after Adventure Delight was born.
Both of them was on same page that the best way to travel in India is through public transport as you can interact with local people to get enlightened regarding their customs, culture and their way of life and also you get first hand information in respect of eateries, sight seeing places and shopping without any strings attached.
Being solo female travelers they knew the difficulties faced by the ladies while travelling in India. Upmost care has been taken while crating our itineraries and places to stay for security of our travelers. Each and every experience listed on Adventure Delight is personally undertaken by these two ladies named Mrs. Isha Gaba and Mrs Nidhi Kapoor.
We have around 40 vendors across India for ground support whether it is Andaman, Kerala, Spiti, Pangi, Rajastahan or Ladakh we have ground handling agencies in place to face any kind of situation.
We pay back certain percentage of profit we earn for the welfare of the local population of the places we visit. That is the main reason where ever possible we strive to provide accommodation in Home Stays to provide you the first hand experience of local culture and augment the finances of the local population.
The kind of Information we collect about you:
Making an Enquiry or Booking a Trip:
We will obtain information from you when you send us an enquiry or reserve a experience with Adventure Delight. We may collect the following personal information depending on your interaction with us and what products and services you use:-
We may also keep records of the products and services you have enquired about or purchased from us, as well as collect information relevant to your booking such as flights and accommodation details you have not booked through Adventure Delight.
To make a payment via credit card you can use the secure online booking engine. Your payment card details are not recorded, stored or retained by Adventure Delight in any way and therefore we ask that you do not email your payment card details. If Adventure Delight needs to process your refund, your bank details may be collected, which are recorded and stored.
Photo and Video
When you are undertaking any experience with Adventure Delight a photo or video may be taken by the Adventure Delight tour Manager or an employee, a professional photographer or another passenger. We ask that any photos or video was taken, by Adventure Delight personnel or otherwise, are done so with consent and value to the individual. If you do not want to be included in photos or video, please let your tour Manager or the photographer is informed accordingly..
Marketing and Other Interactions
We may contact you to seek your interest in taking part in research projects, surveys and interviews. This may include contacting you with a post-booking or post-trip feedback survey and asking to provide a score and comment on your experience.
As part of this contract, we may collect your full name, email address, booking number and departure code. You will be asked to provide a score and comment on your trip experience. This information will be linked to any comments you make about your trip
Where you have provided the relevant details, we may also contact you in response to your feedback to discuss your comments
If you apply for a job with us, we will collect your CV and supporting documents. We will also request you fill in a form and will ask for your personal information such as your full name, contact details, home address, date of birth, sex, ethnicity and accessibility requirements.
Reason Behind collection of your information:
Under data protection laws, for Adventure Delight to obtain, store, apply and distribute your information we must have a valid reason and legal basis to do so. The lawful basis may differ depending on your interaction with us and what information we collect, and will fall under:
Legal Interest – Lawful interest means your information has a purpose and is essential in order to deliver a product or service and does not supersede your rights and freedoms as an individual. For example; we collect your email address for the purpose of communicating with you. It’s essential to correspond regarding the product or service you’re requesting or booking, and for Adventure Delight to provide you with applicable information.
Legal Obligations – in certain circumstances we will need to use your information to comply with our legal obligations, for example, to comply with local laws in the country you are visiting, etc.
Vital Interest – we will collect your travel insurance information under the legal basis of critical interest, as it could be essential to you and your health that we contact your insurance provider in case of an emergency.
Agreement – fulfilling a contract you may have entered into with us, such as completing a travel reservation as part of your planned itinerary.
Sanction – we will obtain your explicit consent when collecting sensitive information (for example, medical information) and when required by spam laws before sending you marketing materials. You can revoke your sanction or object to our marketing at any time.
Making an Enquiry or Booking a Trip:
We use your information to organize and present you with the products and services you have requested and booked. This includes booking any flights, transportation, accommodation and activities. The following will provide more insight into these purposes:
Photography and Videography:
Clicking a photo or shooting a video is something many people like to do, especially as a way to capture exceptional moments. This is likely to be the reason why you may be included in visual media taken on your trip. On occasion, visual media captured by Adventure Delight group mangers and employees are so good our Studio team may wish to use them in our brochures or on our website for promotional purposes. There may also be a professional photographer scheduled on your trip for the purpose of taking promotional images. In these cases, a consent and waiver form will be provided to you.
Marketing and Other Interactions:
Adventure Delight may use your information for marketing purposes including:
We conduct research and analyze your information, including feedback and comments, to help us improve our products and services and to enhance your customer experience, including customizing online content, and to improve your booking and website experience. We also look for trends and future destinations and itinerary opportunities.
We may use your de-identified data for internal reporting (i.e. if a partnership was successful), creating new marketing strategies and to identify trends.
We may contact you to seek your interest in taking part in research projects, surveys and interviews. These interactions are designed to help us gain insight and understand certain things such as how to improve the services we provide, help us to understand our customers’ needs and expectations, what media they consume, what their apprehensions are, why do they travel, etc. Your information and details from our research activities may be stored or kept on file for future reference if relevant and will be de-identified where possible.
Information collected from career applicants will be used to process your application, decide if you are right for the role you are applying for and for us to communicate with you. We will also use your de-identified information to analyze and understand who is applying for our jobs, understand where obstacle might exist and to improve our job offerings and recruitment processes in future.
If you are successful in your application, the details you have provided to us will be transferred through to our Human Resources system to begin building your employee profile.
Collection of information:
Your information may come to us in a variety of different ways. You may provide information directly to us when communicating via email, phone, letter, web chat or in person. You may also provide us with your information by filling in an online or printed form, leaving feedback, completing a survey.
Your information may also be provided to us by an external partner or third party; for example, a travel agent, insurance provider or a friend/family member who is booking on your behalf.
Sharing your information:
Making an Enquiry or Booking a Trip:
In order to handle your enquiry, deliver your product or service request or handle your booking, we may share your personal information with the following:
Please be assured only the relevant people will be provided with access to this information.
Any information shared with travel providers is done so via secure channels and the travel provider is responsible for any information they hold in their system.
We share your personal information with third parties that help us operate, provide, improve, integrate, customize, support and market our products and services. This includes the following:
With your Sanction:
We share information about you with third parties when you give us sanction to do so. For example, we frequently upload personal reviews of satisfied travelers on our public websites. With your concurrence, we may post your name alongside the review.
Your information may be shared within the Adventure Delight and our concerned entites as part of our global operations and to identify and market other products or services you may be interested in. This includes sharing your post-trip experience feedback, which is linked to your name and booking details, with our in-house divisions and entities.
Please refer to www.adventuredelight.comfor further details about our various trips and offers.
We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the services if a transaction takes place, as well as any choices you may have regarding your information.
We may share your information with an enforcement body (i.e. police) where disclosure is authorized or required by law, or with insurance providers or medical personnel. This may be for identification of fraud or error, for regulatory reporting and compliance, or if we believe the disclosure is necessary to lessen or prevent a threat to life, health or safety.
We can assure you that we will never sell your personal information.
Transferring your Data:
As discussed above, it is necessary for us to share your information with our entities, partners and third parties, many of which are located overseas. When we transfer your information overseas, we require that appropriate privacy, confidentiality and security measures are in place, and that we comply with those data protection and privacy laws which apply to us.
We want you to feel reassured that you have control of the information you provide to us. Depending on relevant data protection laws, there are certain rights you have over your personal information including:
Where ever possible we will act in accordance with with your request, however, there may be instances where we cannot discharge your request, or there will be consequences if we were to execute your request. We will always communicate with you about any resulting consequences before going forward, or give you reasons in writing for any refusal.
If you are subscribed to any promotional marketing newsletters, you have the choice to unsubscribe from these communications by scrolling to the bottom of the e-mail and clicking the ‘unsubscribe’ link.
You are also entitled to, at any time:
You may also wish to make a complaint about the way we have handled your personal information or other interference with your privacy rights.
Adventure Delight Information Safety Officer:
If you would like to exercise your rights, as listed above, you can also do this by contacting the privacy team via the below form.
One of our Privacy Officers will contact you within a reasonable time frame after receiving your enquiry or request to verify who you are in order to locate any accounts or bookings you may have with us or ask any follow up questions to better understand your enquiry.
We will inform you whether we will conduct an investigation and the estimated completion date for the investigation process. After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are unsatisfied by our final response, you may escalate your complaint to the relevant regulatory body.
We will only retain your personal information for as long as necessary to accomplish the rationale we collected it for, including for the reason of satisfying any legal, accounting, or reporting requirements.
To conclude the suitable retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can realize those purposes through other means, and the applicable law full requirements.
Cookies & Website Usage:
What Are Cookies?
Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org/
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies either by changing your internet browser settings or when provided with the option to do so by us. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.
What Information Do We Collect?
We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.
This information may include:
The only time your information will be identifiable will be if you experience an error and we contact you to resolve the issue.
This information may also include:
Your recent searches and shortlisted holidays are recorded using cookies. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
We can find out how you move around our website, so we can investigate any errors stopping you from being able to do what you want. The data we collect from cookies is important for us to improve your experience.
3.Tailoring and making our marketing relevant:
Cookies allow us to provide you with information, products and services that we think you’ll find interesting. We can personalize and show you relevant offers and promotions on our own websites and through our advertising networks by matching you with any existing profiles.
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Changing your mind after you’ve accepted our cookies